Frequently Asked Questions
Everything you need to know about shopping with Hoya Store Australia.
Where do you ship your products from?
All orders are dispatched directly from our Australian-based warehouse to ensure fast and reliable delivery to your door.
What is your return policy for home decor items?
We offer a 30-day return policy for change-of-mind purchases, provided the items are unused, in their original packaging, and in resalable condition.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a unique tracking number and a link to monitor your delivery status.
Do you offer international shipping?
Currently, Hoya Store Australia focuses exclusively on serving the Australian market to maintain high service standards and competitive shipping rates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Zip Pay.
Are your products covered by a warranty?
Yes, all our home products come with a standard 12-month manufacturer warranty against defects in materials and workmanship.