Returns & Exchanges
At Hoya Store Australia, we want you to be completely satisfied with your home decor and lifestyle purchases. If your item isn't the perfect fit for your space, we offer a 30-day return window for most products in original condition.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization number.
Pack Your Items
Carefully place the items in their original packaging, ensuring all protective layers are intact to prevent damage during transit back to our warehouse.
Ship the Package
Affix the provided return label or address the package to our Sydney distribution center and drop it off at any Australia Post location.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or store credit within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing